Frequently Asked Questions

About Orders

Do I need to create an account to buy here?

It is not necessary but we recommend you do it, because it will make your next purchases much easier. If you create an account you can save your preferences and thus avoid having to fill in your details with each purchase you make.

Can I return an order?

Yes. You have 7 days to do it, since you receive it. In that case, the return shipping costs are at your expense and the object must arrive with the original packaging and in the same state in which we send it to you.

Can I modify or cancel an order?

If you have not paid it yet, you can cancel it or modify it directly from your shopping cart. If you have already sent us the order, but you want to make some modification,
write us and we will attend your case personally.

If I have any questions, who can I talk to?

If you have any questions or queries, contact us by
phone, mail or whatsapp and we will be happy to answer your questions.

About Shipments

What is the delivery time?

It depends on the country you are in, but you can
write us and we will inform you.
Orders placed during the weekend cannot be handled until the next business day.

Is it safe to send a fragile object?

Yes, we package and protect all the works so that they survive a hurricane. In the case (very unlikely) that any of our objects suffer an accident,
contact us and we will solve it at the moment

About Payments

What types of payments do we accept?

In Frames & Co. you can buy using your credit or debit card (VISA, MasterCard, Maestro, American Express, Electron). All card payments are made through the PayPal platform.

Online shopping. Maximum security

We use all internet security standards. Card payment is made using a secure gateway in which all your data is encrypted and received directly at the bank. If you have any questions about the online purchase process,
write us and we will be happy to answer your questions.